Privacy Policy

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

At Marcos, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Marcos is a food service business operating in the United States. We provide food-related products and services to our customers through our website and physical location(s).

For all privacy-related inquiries, please contact us at the email address listed above. We will make every effort to respond to your requests in a timely manner.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website or place an order, you may provide us with personal information, including but not limited to:

• Contact Information: Your full name, email address, phone number, and mailing or delivery address.
• Account Information: Username, password, and account preferences if you create an account on our platform.
• Order Information: Details of the food items you order, special instructions, dietary preferences, and order history.
• Payment Information: Credit or debit card details, billing address, and other payment-related information. Please note that full payment card details are processed by our third-party payment processors and are not stored on our servers.
• Communications: Any messages, feedback, reviews, complaints, or other communications you send to us via email, contact forms, or other channels.
• Promotional Preferences: Information about whether you wish to receive marketing communications, newsletters, or promotional offers from us.

2.2 Information Collected Automatically

When you visit our website at new-marcos.click, we and our third-party service providers automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, search terms used on our website, and other browsing behavior.
• Location Data: General geographic location derived from your IP address. We may also collect more precise location data if you grant permission through your browser or mobile device.
• Log Data: Server logs that record your interactions with our website, including timestamps, error logs, and access records.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 for more details about our cookie usage.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you interact with us on social media or use social login features, we may receive profile information such as your name, profile picture, and email address.
• Delivery Partners: Information necessary to fulfill delivery orders, shared with or received from third-party delivery services.
• Analytics Providers: Aggregated or de-identified data about website traffic and user behavior.
• Marketing Partners: Contact and preference information for individuals who have opted into receiving marketing communications.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are aimed at providing you with an excellent food ordering and service experience. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including managing delivery or pickup logistics.
• Sending order confirmations, receipts, and status updates via email or SMS.
• Managing your account and enabling you to access order history and preferences.
• Responding to your customer service inquiries, complaints, and feedback.
• Processing payments and managing billing-related communications.

3.2 Analytics and Service Improvement

• Analyzing how users interact with our website to improve functionality, design, and user experience.
• Understanding ordering patterns and preferences to enhance our menu and service offerings.
• Monitoring the performance and security of our website and technology infrastructure.
• Conducting internal research and development to introduce new features and services.

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers, where you have consented to receive such communications.
• Providing personalized recommendations and targeted advertising based on your preferences and order history.
• Conducting surveys and collecting feedback to improve our products and services.
• Re-marketing to website visitors through third-party advertising platforms, subject to applicable privacy laws.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to legal processes, court orders, or government authority requests.
• Protecting the rights, property, and safety of Marcos, our customers, and the public.
• Detecting, preventing, and addressing fraudulent, unauthorized, or illegal activity.
• Enforcing our Terms of Service and other applicable agreements.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are given access to your personal information only as necessary to perform their functions and are contractually obligated not to disclose or use it for any other purpose. Our service providers may include:

• Payment Processors: To handle credit card and other payment transactions securely.
• Delivery Services: To coordinate and fulfill food delivery orders to your location.
• Cloud Hosting Providers: To host our website and store data securely.
• Email and SMS Service Providers: To send transactional and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our services.
• Customer Support Tools: Platforms that assist us in managing customer inquiries and support tickets.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information as required by applicable law.

4.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request under applicable U.S. federal or state law.
• Protect and defend the legal rights or property of Marcos.
• Prevent or investigate possible wrongdoing, fraud, or safety issues in connection with our services.
• Protect the personal safety of users of our services or the public.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or partner programs.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: We use PCI DSS-compliant third-party payment processors to handle all payment card transactions. We do not store full credit card numbers on our systems.
• Regular Security Audits: We periodically review and update our security practices to address new threats and vulnerabilities.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain procedures to detect, contain, and respond to data security incidents in accordance with applicable U.S. state data breach notification laws.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 California Residents — CCPA/CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where we need to retain information to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information for monetary consideration.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to those uses necessary to provide requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.2 General U.S. Consumer Rights

Regardless of your state of residence, you may have the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking "unsubscribe" in any marketing email or by contacting us directly.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us by:

• Email: [email protected]

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to ensure that we do not disclose information to unauthorized parties. You may designate an authorized agent to submit requests on your behalf; we will require proof of written authorization in such cases.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

After the applicable retention period has expired, we will securely delete or anonymize your personal information. In some circumstances, we may retain anonymized data that cannot be used to identify you for longer periods for statistical and analytical purposes.

8. Cookies and Tracking Technologies

Our website at new-marcos.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be switched off. They are set in response to actions you take, such as logging in or placing an order.
• Performance and Analytics Cookies: These cookies allow us to count visits and measure traffic sources so we can improve the performance of our site. They help us understand which pages are most and least popular.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and past orders.
• Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page or the Network Advertising Initiative opt-out page.

9. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable laws protecting the privacy of minors. Our food ordering services are not directed at children under 18 years of age, and we do not intentionally collect or maintain personal information from individuals under 18.

If you are under the age of 18, please do not use our website or submit any personal information to us. If we become aware that we have inadvertently collected personal information from a child under 18 years of age without verification of parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Marcos is based in the United States, and the personal information we collect is primarily processed and stored in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States. We will take appropriate steps to ensure that any international transfers of personal information are conducted in compliance with applicable laws and that your information receives an adequate level of protection.

If you are located in a jurisdiction with data transfer restrictions, such as the European Economic Area (EEA) or the United Kingdom, and you choose to use our services, we will implement appropriate safeguards, such as Standard Contractual Clauses, to ensure the lawful transfer of your personal data to the United States, to the extent required by applicable law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Marcos. These may include social media platforms, third-party payment processors, delivery service providers, or other food-related services.

This Privacy Policy applies only to our website and services. When you click on a link to a third-party website, you will be directed to that third party's site. We strongly encourage you to review the privacy policy of every website you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

The inclusion of any link on our website does not imply our endorsement or any association with the operators of such third-party websites.

12. Do Not Track Signals

Some web browsers and mobile devices allow users to transmit a "Do Not Track" signal to websites they visit. At this time, there is no universally accepted standard for how companies should respond to "Do Not Track" signals, and we do not currently alter our data collection and use practices in response to such signals. We will continue to monitor developments in this area and update our practices accordingly as standards emerge.

California residents may also exercise their right to opt out of the sale or sharing of personal information through other mechanisms described in Section 6 of this Privacy Policy.

13. Marketing Communications and Opt-Out

With your permission, we may send you marketing communications about our menu, promotions, special offers, and other news related to Marcos. You can opt out of receiving these communications at any time by:

• Clicking the "Unsubscribe" link included at the bottom of any marketing email we send you.
• Contacting us directly at [email protected] and requesting to be removed from our marketing list.
• Adjusting your communication preferences in your account settings (if applicable).

Please note that even after you opt out of receiving marketing communications, we may still send you transactional and service-related messages, such as order confirmations, delivery updates, and important account notices. These communications are necessary for the provision of our services and are not subject to the opt-out described above.

14. California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected]. Please allow up to 30 days for us to process your request.

15. FTC Act Compliance

Our data practices are designed to comply with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. We are committed to maintaining truthful, transparent, and fair data practices that align with FTC guidelines on privacy, data security, and behavioral advertising. If you believe that our data practices are unfair or deceptive, you may file a complaint with the FTC as described in Section 16 below.

16. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern.

16.1 Contacting Us Directly

Please submit your complaint or concern to us by email at:

Email: [email protected]

We will acknowledge receipt of your complaint within 5 business days and work to resolve the matter as quickly as possible.

16.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority:

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying users of the changes.
• Where required by law or where we deem it appropriate, send you a notification by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on July 1, 2026. All rights reserved © 2026 Marcos.